Desktop Solutions

The challenge in a business setting with only a few PC’s or Macs is how to maintain productivity, ensure your data is secure, and fix the occasional burned-up hard-drive that took a lightening hit during the weekend’s electrical storm. Our desktop support services provide end-user support and troubleshooting 24/7/365 via phone support, remote access support, or onsite support. Our 1-hour response commitment for business affecting outages is hard to match.

Desktop Support Options:

Sometimes you just need a “technical guru” to fix things when they break, clean up things when they get out of hand, and recommend the next piece of equipment to address your business’ growth. We can do that!

• Remote and onsite diagnostic and solution identification
• New equipment recommendation, procurement, configuration and on-site setup
• Establish standardized desktops
• Hardware and software installation, configuration and support
• Break/fix services
• Patch, update, and virus control administration and support

Administration & Technical Support Options:

Our staff’s ability to communicate effectively with every level of your organization to ensure that support and direction is well-received and easy to follow makes Marathon Technology Group a truly unique support provider. We will also be happy to advise you on hardware, software and training concerns you have as you start or grow your business.

On-site support: Our goal is to get your system back up and running within 1 hour.  If the problem is too complex to be fixed on site, then we’ll provide a loaner machine while we repair your system in our lab.

Planned adds, moves, and changes: We change as you change.  If you need to move your business out of your home, out of your current office, or out of the state we’ll handle your move, reinstall, and configure your setup at your new location.

Free phone support: Your needs are really simple: you need your computer system(s) to work while you’re working.  We won’t nickel and dime you at every turn.  We provide phone support for free to ensure maximum up time for our clients. If we can’t get you back up and running over the phone within 15 minutes, we’ll be in your office within an hour on mission critical issues.  So call us. We can help!